Sarah Folley, Sales Administrator
As a Sales Administrator, I have a lot of contact with our customers and provide them with a lot of support, including quotes and product information. I’m involved with the whole sales process, from enquiry to delivery. Once an order is placed, I’ll follow up with our Operations Team to make sure delivery and lead times are secured, and then notify the customer once their products are dispatched. I also make sure I follow up with our customers after delivery, just to confirm everything arrived on time and they are happy with the products.
I joined Bytec as an apprentice, and have recently completed a Level 3 NVQ Diploma in Business and Administration. The opportunity for an apprenticeship really attracted me to the company, as I wanted to learn on the job. When I first started my apprenticeship, I dealt mainly with enquiries and support for RAFI switches and components, but as Bytec has grown, so has my role and I now also look after the Bytec Medical product ranges.
What I love most about my job is the responsibility of being the key contact for our clients. I really enjoy managing those relationships and providing excellent support for customers, no matter how small or large their request is.
Rob Randell, Production Coordinator
I’m responsible for coordinating the day-to-day production of our products, which includes everything from raising works orders to stock control. I look after documentation for standard operating procedures to make sure my team is up to speed on the correct methods. A lot of my job involves liaising with the Engineering and Design Team to make sure my team and I are aware of any changes to parts or products. I also go through the bill of materials for each product to make sure all orders go out with the correct parts and equipment. It’s a fast-paced work environment, but I like being kept busy so it’s an atmosphere that I enjoy.
Before coming to Bytec, I was a general builder working on-site doing plastering, bricklaying and carpentry. I enjoy working with my hands, but I wanted something more from my career. Bytec offered the opportunity and career growth that I was looking for, and the company has really helped nurture my drive and ambition. I have completed a Level 3 NVQ Diploma in Business Administration whilst working here, as well as additional training for forklift operation.
I started out as a Sales Assistant, working with data sheets and product documents a lot, as well as providing customer support. After being promoted to Production Coordinator, I find that my experience in the Sales Team helps me with my current role – I understand the technical information of our products, and I understand our customer base and their needs.